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Heartland Ventures
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Jobs

Solutions Engineer

Workstream

Workstream

Manila, Philippines
Posted on Thursday, December 14, 2023
Workstream is a mission-driven company that believes in building premium, modern software solutions for local businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and retain qualified workers.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for an Associate Solutions Engineer in Professional Services (PS) to join our growing team. As an Associate Solutions Engineer, you will be responsible for delivering 3rd party customer integrations and custom reports. These integrations and reports are critical to relay sensitive hiring forms/documents found in Workstream into our customers’ HRIS and payroll systems (i.e. ADP, Paychex, etc). You will report to and work directly with the Sr. Project Manager of PS, and also work with customers and our internal teams, from Sales, Product, Engineering, Customer Success, Support, and more. You will also aggregate and prioritize the needs of our customers to the Product and Engineering teams, related to integrations and custom reports. This will help inform the product roadmap to scalably support our largest customers.

Day in the Life

  • Aid in the discovery, scoping, fulfillment, and presentation of integrations and custom data projects for mid-market and enterprise clients
  • Build consistent and repeatable integrations and bulk file submissions by automating queries, data transformation, and delivery
  • Guide customers on using Workstream’s rest based API and develop content to simplify the API, integration and custom data processes
  • Work cross-functionally to provide valuable customer feedback related to integrations and data needs to Product/Engineering
  • Become a resident expert on Workstream data sets, products, and markets

Who You Are

  • Nice to have a minimum of 1 years of solutions engineering, solutions architect, professional services or similar experience
  • Experience working with platforms & APIs, including automated data transformation and delivery
  • Track record of building strong cross-functional partnerships with Customer Success, Sales, Security, Product Management, and Engineering
  • Must be proficient at SQL and Python
  • Ability to modify existing integrations, in code if necessary, and deploy customized solutions for clients. Ability to change/modify specific details for existing integrations in code if needed
  • Strong communication skills (presentation, written, and verbal) and ability to communicate technical information to non-technical audiences
  • Good problem-solving skills to resolve project-related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
  • Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
  • Team player who exhibits professionalism while dedicated to meeting and exceeding expectations
  • Self starter with the ability to work independently
  • Desire to enhance technical knowledge and skills

Know More About Workstream

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.