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Heartland Ventures
Heartland Ventures
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Jobs

Post-Sales Product Advocate

Workstream

Workstream

Product, Legal, Sales & Business Development
Manila, Philippines
Posted on Thursday, April 4, 2024
Workstream is a mission-driven company that believes in building premium, modern software solutions for local businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and retain qualified workers.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US Holidays
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a full-time, dedicated, and passionate Post-Sales Product Advocate to join our growing team. You will serve as the product expert to help our SMB customers get started on our product. We also provide cross-functional teams (product, marketing, design) with customer feedback to guide the roadmap and messaging. Primary success for us is customer response time and quality of service.

Ultimately, we help small business owners have a frictionless onboarding experience and improve adoption by providing guidance, support, and resources.

What You’ll Do

  • Own scaled onboarding of new SMB customers to Workstream by leveraging product and industry expertise
  • Lead up to 3 to 5 onboarding consultation calls a day, with each being 30-45 minutes long
  • Be an expert in Workstream, so you can guide new users and answer their questions. Make adjustments to client accounts as needed.
  • Be the point person with regard to new clients and customer onboarding best practices and learnings. Collaborate with Pre-ales Product Advocates and Support Associates and pull in other resources as needed.
  • Conduct training for users. Develop training manuals and processes as needed to ensure users can grasp key ideas.
  • Use CRM tools to keep track of client activity, notes, and next steps.

Who You Are

  • Minimum of 1-2 years of experience in customer-facing roles and preferably have worked at a software, restaurant technology, or HR technology companies.
  • Willing to roll up your sleeves and get your hands dirty; no job is too big or too small.
  • Excels under high pressure in fast-paced environments with competing priorities.
  • Top-tier communicator across email, phone, and video conferencing.
  • Ability to both interpret customer questions and provide pointed answers tailored to their needs.
  • Ability to capture customer feedback and recognize key areas for improvement in our internal processes.
  • Must have a reliable laptop and high-speed, stable primary and backup internet connection (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results and computer specs.
  • Must be willing to attend occasional in-person meetings in Metro Manila

Nice To Have

  • SaaS customer support/onboarding experience is a plus

Know More About Workstream

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.